In this book the author explains that managers must build human capital and engender employee engagement by managing them almost not at all, by attending instead to the factors and circumstances that make them successful. In other words, managers must play their role from offstage and out of the limelight
. Based on a survey of over 16,000 employees, the author presents Towers-Watson' management performance model: Executing tasks, Building relationships and performance capability, and Energizing change. Additionally, managers must create an atmosphere of authenticity and trust.
Praise for Manager Redefined
"Davenport and Harding bring a wealth of data and field experience to an often undervalued but pivotal role, the middle manager. They make a convincing case for the untapped potential that lies within that role."212;John W. Boudreau, professor of management, Marshall School of Business; research director, Center for Effective Organizations, University of Southern California
"In a world of constant change, this book will help you make sense of what's important and tackle the challenges of being a manager in impossible times, with experience, wisdom, and research that will redefine your ability to lead. Buy it. Read it. Then do it!"212;Chester Elton, New York Times best-selling author of The Carrot Principle
"The authors provide a blueprint for resolving one of the most important and oftendifficult aspects of management212;motivating performance. Combining research on how companies operate with recent findings in psychology, they redefine managers as coaches who build autonomy and self-efficacy among team members while maintaining account211;ability for company goals." 212;Paul J. Zak, professor of economics and director, Center for Neuroeconomics Studies, Claremont Graduate University
"This is a must-read for anyone interested in understanding the critical role of talent inorganizations. The authors challenge organizations to rethink their perspectives and consider how high-performing managers can become a tangible source of competitive advantage." 212;Alan Miller, chairman and CEO, Universal Health Services
"In their encyclopedic work on how to unleash the power and potential of managers, the authors provide a framework that will also benefit the companies they work for and the employees they lead."212;Patricia O'Connell, management editor, Bloomberg Businessweek
"Manager Redefined makes a very significant contribution by focusing on the crucial but neglected role of managers in sustaining an engaged workforce and provides creative and practical insights on how managers can contribute to organizational success." 212;David MacLeod, coauthor, Engaging for Success, a report to the United Kingdom government
