1. Introduction: Researching primary education: methods and issues Rosemary Webb 2. Randomised controlled trials in education research: A case study of an individually randomised pragmatic trial Carole Torgerson 3. Evaluating the social impacts of inclusion through a multi-method research design Elias Avramidis and Alison Wilde 4. Researching 'teachers in the news': The portrayal of teachers in the British national and regional press Anders Hansen 5. Missing out? Challenges to hearing the views of all children on the barriers and supports to learning Jill Porter 6. About face: Issues in visual research with children Caroline Lodge 7. Children researching their urban environment: Developing a methodology Elisabeth Barratt Hacking and Robert Barrett 8. Talk in primary science: A method to promote productive and contextualized group discourse Martin Braund 9. Using qualitative research strategies in cross-national projects: the English-Finnish experience Graham Vulliamy and Rosemary Webb
Adopting a hands-on approach, this work shows how to achieve ISO 9000 registration efficiently and economically, through the TAP-PDSA (Train, Audit and Plan / Plan, Do, Study, Act) method. It explains issues encountered in registering, providing real examples, and addresses the functions of a registrar, the importance of choosing a registrar early, and the criteria of registrar selection. The primary goals of registration - to improve quality, achieve customer satisfaction and increase profitability - are stressed.
