In our default state, our brains constantly get in the way of effective communication. They are lazy, angry, immature, and distracted. They can make a difficult conversation impossible. This book deals with their works.
The author of the bestselling "Why God Won't Go Away" and "How God Changes Your Brain" introduces the concept of Compassionate Communication to help brains work together and respond to the same cues in negotiations, whether with your boss or with your spouse.