David A. Tyckoson is associate dean of the Henry Madden Library at California State University, Fresno, where he is in charge of all user services. He regularly teaches online courses on reference and has published widely on various aspects of libraries and reference services. Tyckoson served as president of the Reference and User Services Association (RUSA) in 2007-2008, and he received the Mudge Award for distinguished contributions to reference librarianship in 2005. John G. Dove is best known for his various roles at Credo Reference, including CEO, president, and senior publisher. He has extensive experience in technology businesses, including electronic publishing and online education, extending back to 1968 when he joined a start-up on Wall Street that produced the first end-user accessible online database of stock market information. His other positions have included president and COO of SilverPlatter, a supplier of electronic and online bibliographic information to research libraries worldwide.