Improving Performance is recognized as the book that launched the Process Improvement revolution. It was the first such approach to bridge the gap between organization strategy and the individual. Now, in this revised and expanded new edition, Gary Rummler reflects on the key needs of organizations faced with today's challenge of managing change in today's complex world. The book shows how to apply the three levels of performance and link performance to strategy, move from annual programs to sustained performance improvement, redesign processes, overcome the seven deadly sins of performance improvement and much more.
With more than 150,000 units of two prior editions sold worldwide, Improving Performance: How to Manage the White Space on the Organization Chart is recognized as the book that launched the Process Improvement revolution. This seminal work by the cofounders of the Rummler-Brache Group emphasizes that the greatest opportunities for performance improvement often lie in the functional interfaces-those points at which the baton is being passed from one department to another.
Through case studies and examples, Improving Performance shows how the Rummler-Brache approach can:
- Resolve nagging white space issues
- Forge a stronger link between strategy and process redesign
- Install a measurement system that provides a foundation for continuous improvement and growth
- Overcome the common pitfalls in process redesign efforts
- Implement the significant changes that result from process improvement projects
- Develop a customer-focused, participative, accountability-based culture
With multiple charts, checklists, and new hands-on tools, the third edition of Improving Performance will enable you to better understand your organization and bring about top-to-bottom productivity gains.
