Highlights 10 TQM success stories. Written for both the healthcare professional already involved with quality initiatives and those just beginning quality programs, this guide discusses problems such as apathy, fear, patient dissatisfaction, lack of measurement and innovation, and inefficiency are discussed and provides realistic solutions.
Written for both the healthcare professional already involved with full-fledged quality initiatives and those just beginning quality programs, "Quality Care" is an excellent guide for any healthcare provider wanting to apply or maintain the principles of total quality management in their operation. Realistic and proven solutions are provided.
