The Organization and its Structure. What is Leadership? What is Successful Supervision and Management? Data Planning, Organization, and Budgeting. Employee Selection and People Management. Understanding Human Behavior Firm but Fair - How to Work with People. Morale. Best Practices for Successful Programs and Related Competencies.
Communications Part I: The Practical Art of Communications-Communications Problems. Communications Part II: Electronic Communications, Research, Meetings, Memoranda, Business Letters and Reports. The Supervisor/Manager as a Teacher. Disciplinary Action, Complaints, and Grievances. A Supervisor's/Manager's Problem Cases. Performance Ratings. The Supervisor/Manager as a Counselor. The Supervisor/Manager and Civil Rights, Equal Rights Amendment, Employee Rights and Unions. The Supervisor/Manager's Role in Occupational Health and Safety for Employees.