Knowing how to motivate employees is critical for an organization's ability to get results. When employees are not motivated properly, their productivity drops and key milestones and deadlines are missed. Motivation determines the direction of an employee's behavior (that is, what the employee chooses to do), the level of effort an employee puts into his or her work, and the level of persistence that an employee has when faced with obstacles. This Infoline will help managers and trainers who train managers to understand and master this important piece of the organizational productivity puzzle.