Angela Coulter is Chief Executive of Picker Institute Europe. The Picker Institute works with European health care providers to obtain feedback from patients and promote patient-centred care. A social scientist by training, Angela has a doctorate in health services research from the University of London. She is Visiting Professor in Health Services Research at the University of Oxford, Visiting Fellow at Nuffield College, Oxford, a Governor of Oxford Brookes University and an Honorary Fellow of the UK Faculty of Public Health Medicine. From 1993-99 she was an Executive Director of the King's Fund in London leading their work on health policy analysis, research and service development. Prior to that she worked for 12 years at the University of Oxford where she established and directed the Health Services Research Unit. Helen Magee is a Research Officer with Picker Institute Europe. She read history at Cambridge University and worked in television for many years researching and producing a number of health documentaries for ITV and Channel Four. She has a variety of experience in qualitative research, conducting focus groups and producing reports on health and other issues.