What is a difficult conversation? Asking for a pay rise, saying 'no' to your boss or spouse, confronting a friend or neighbor, asking a difficult favor, apologizing. This book helps you to turn your difficult conversations into positive, problem-solving experiences.
Already a huge bestseller in America, this is a self-help book in the same vein as "Emotional Intelligence". It uses practical step-by-step advice to help you tackle difficult conversations.